Contact information
Who we are
Elstena is an online shop selling warm-glow nightlights for children's rooms, hallways, bedsides and the rest of the home. We are based in the United States and we ship within the United States only.
How to reach us
Email support@elstena.com.
That address reaches a real person, and it is the fastest way to get anything sorted. We aim to reply within one business day.
What to include
If your message is about an order, include your order number. It is in your confirmation email and it starts with a hash.
If something has arrived damaged or is not working, attach a short video of the fault. A few seconds on your phone is plenty, and it lets us sort out a refund or replacement without a back and forth.
What we can help with
- Where your order is, and changing the delivery address before it ships
- Refunds under our 30-night trial, which never require you to post anything back
- Faulty or damaged items
- Which light suits a particular room, if you are not sure before buying
Our other policies
Our refund policy, shipping policy, terms of service and privacy policy answer most questions in more detail. Our questions and answers page covers the practical ones.